Keyboard Kim’s fingers are locked to her keyboard. That’s all she does – tap away on those keys… When I ask clients if they have ever e-mailed to the person … Continue reading Do you Know this Toxic emailer? Keyboard Kim
We all know them. They are our friends who love jokes, and continually, and perhaps incessantly share them with us by email. And while we appreciate the thought, we groan … Continue reading How to Stop the Jokester without Losing a Friend
I received this question the other day: I’ve got a auto website client who needs to put an autosignature on the bottom of autoresponders and newsletters. Is it best to … Continue reading Email Signature: Whose do you use for “auto” responses?
Somewhat related to the copy happy emailer is the person who sends blind copies of emails to “interested” parties. This practice is akin to “playing rat.” It can be viewed … Continue reading Do you know this toxic emailer? Blind Copy Callie
Harry loves email. It is fast, inexpensive, and he can add anyone and everyone who might have even a smidge of interest in his topic or project, and it doesn’t … Continue reading Do you know this toxic emailer? Copy Happy Harry
When deciding whether to email, call or visit, consider the overall time of all parties involved, not just the amount of time it takes you to create and send your … Continue reading Email tip: Consider the overall time for the transaction
Most email programs have a “Calendar” feature that not only allows you to schedule important meetings and due dates, but also sends you reminders and prompts about those important deadlines … Continue reading Email Best Practice: Use the calendar feature to set up appointments.
By including your contact information in every e-mail you send, you make it easy for the recipient to respond to you, whether by e-mail, telephone, or post. Most e-mail programs … Continue reading Email Best Practice: Include an auto signature
Forwarding Frank forwards e-mails indiscriminately, without editing, or explaining the forward. Another practice that seems to get people’s goats is to receive a long strain of e-mail correspondence — I … Continue reading Do you Know this Toxic Emailer: Forwarding Frank
When forwarding multiple appended e-mails, either highlight the key points to which you are referring, or delete the extraneous information. This is a very respectful action that will save the … Continue reading Email tip: Clean up forwarded e-mails.
Thelma responds to just about every email, saying merely “thank you.” Though often meant as a courtesy, several of my clients say that one of the more frustrating e-mails they … Continue reading Do you Know this Toxic Emailer: Thankful Thelma
