By including your contact information in every e-mail you send, you make it easy for the recipient to respond to you, whether by e-mail, telephone, or post. Most e-mail programs … Continue reading Email Best Practice: Include an auto signature
Forwarding Frank forwards e-mails indiscriminately, without editing, or explaining the forward. Another practice that seems to get people’s goats is to receive a long strain of e-mail correspondence — I … Continue reading Do you Know this Toxic Emailer: Forwarding Frank
When forwarding multiple appended e-mails, either highlight the key points to which you are referring, or delete the extraneous information. This is a very respectful action that will save the … Continue reading Email tip: Clean up forwarded e-mails.
By incorporating detail into your subject lines, you enable the recipient to more easily sort, categorize, prioritize and file your message. “Please bring the attached handout to the Tuesday, 2/10 … Continue reading Write very specific subject lines
Whether you read every single word of every e-mail you receive or not, a recent study showed that most people read only about 50% of an e-mail message. So, when … Continue reading Email Tip: Assume your readers skim.
Thelma responds to just about every email, saying merely “thank you.” Though often meant as a courtesy, several of my clients say that one of the more frustrating e-mails they … Continue reading Do you Know this Toxic Emailer: Thankful Thelma
Dilly sends an email, then calls you a few minutes later to see if you received it. Some people can’t resist calling you 10 minutes after they sent you an … Continue reading Do You Know this Toxic Emailer: Double Checking Dilly?
If you have something that requires attention, call first to notify the recipient that he or she should view his or her email, not the other way around. We’ve all … Continue reading Email Tip: Call First
Great editorial in the Patriot News by Steven Birmingham, Maybe ALL CAPS isn’t bad ALLLLL the time? Here’s the link.
Toxic email habits have diffused the importance of daily planning, a key component of time management. People allow the delivery of new messages to continually interrupt and impose on their … Continue reading Arriving Emails Threaten Daily Planning
Urgent Ursula sends emails when she needs something ASAP. She expects that her subordinates have their email open and are anxiously awaiting her electronic gifts. She doesn’t consider that her … Continue reading Do you Know this Toxic Emailer: Urgent Ursula
