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Category: Email Best Practices

Email Etiquette tip: Avoid emoticons, abbreviations, and smiley faces

While some of these may be cute, there is little need for them in a business environment. Emoticons sent via a business e-mail can paint an employee as puerile and … Continue reading Email Etiquette tip: Avoid emoticons, abbreviations, and smiley faces

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Email Etiquette tip: Remember: the recipient cannot hear your tone

When crafting an e-mail message, always keep in mind that the receiver cannot hear your tone of voice or notice your body language. Be aware of the potential for misinterpretation, … Continue reading Email Etiquette tip: Remember: the recipient cannot hear your tone

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Email Etiquette tip: Beware the use of the BCC

Your use of the BCC option could be interpreted as backstabbing, end runs, or mistrust. Consider this e-mail blind copied to “the boss”: From: Howdy Sent: January 19, 2:41 PM … Continue reading Email Etiquette tip: Beware the use of the BCC

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Email Etiquette tip: Do not share large lists of e-mail addresses via CC

Placing a large number of e-mail addresses of recipients who don’t know each other in the CC shares private information with many recipients. Indiscriminate copying can actually be viewed as … Continue reading Email Etiquette tip: Do not share large lists of e-mail addresses via CC

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Email Etiquette tip: Personalize the message

This practice could be the easiest and most effective etiquette practice. By incorporating the person’s first name in to the body of the e-mail, you will go a long way … Continue reading Email Etiquette tip: Personalize the message

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Email has obliterated people’s daily planning efforts. How ’bout you?

Toxic e-mail habits have diffused the importance of daily planning, a key component of time management. People allow the delivery of new messages to continually interrupt and impose on their … Continue reading Email has obliterated people’s daily planning efforts. How ’bout you?

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The Case for Emptying Your Inbox – EVERY time!

Leaving e-mail messages you have already read in your inbox is just as counter-productive as leaving old mail in the box at the end of your driveway. Yet people routinely … Continue reading The Case for Emptying Your Inbox – EVERY time!

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So who is more important, your date or your e-mail?

I’m having trouble getting off of this latest AOL e-mail addiction survey.. 25%, or one out of four people who responded to the survey, admitted to checking their e-mail while … Continue reading So who is more important, your date or your e-mail?

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Is checking e-mail during business meetings career suicide?

AOL’s recent study has affirmed to me a lot of what I’ve suspected. 38% of the people in the survey have checked their e-mail in a business meeting. This does … Continue reading Is checking e-mail during business meetings career suicide?

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How to get a close friend to take you off his or her joke list… (no joke!)

Believe it or not, one of the questions that we frequently receive has to do with how can we tell one of our dearest friends that we really don’t need … Continue reading How to get a close friend to take you off his or her joke list… (no joke!)

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Discuss, THEN Confirm

I am always amazed when I see someone composing a very detailed and complex e-mail on a subject that would be much more appropriately discussed. Are people hiding behind e-mail? … Continue reading Discuss, THEN Confirm

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